These general terms and conditions govern the operation of tourist cruises by Parinautes.
Any booking or purchase of a service implies full acceptance of these terms and conditions.
The company declines all responsibility for any consequences resulting from passengers' failure to comply with these terms or applicable regulations.
The company ensures a pleasant and safe experience for all passengers.
Passenger Obligations:
✅ Follow the instructions of the captain and crew.
⛔ Dangerous objects and animals are not allowed on board without prior authorization.
🚸 Children must be supervised by their parents at all times.
📦 The company is not responsible for loss, theft, or damage to personal belongings.
⚠️ Passengers who fail to comply with safety rules may be denied boarding or disembarked without refund.
Force Majeure:
The company is not liable for events beyond its control (weather conditions, technical issues, government restrictions, etc.).
•Booking Confirmation: Reservations are confirmed only after full payment.
•Payment: A 50% deposit is required at the time of booking. The balance must be paid before departure.
•Punctuality: Passengers must arrive on time. Any delay may result in a shortened cruise duration or additional fees.
By the Company:
• The company may cancel or modify a cruise due to force majeure or technical issues. In this case, deposits will be refunded without further compensation.
By the Customer:
• More than 30 days before departure: Full refund.
• Between 30 days and 72 hours before departure: 50% refund.
• Less than 72 hours before departure: No refund.
• Delay of more than 30 minutes: The service may be canceled without refund.
A rescheduled service cannot be later canceled by the customer, regardless of the reason.
In case of dispute, French law applies exclusively.
📍 Be on time! We recommend arriving 10 minutes before departure.
⚠️ Safety first: Follow the onboard instructions.
🚭 Non-smoking boat.
🎒 Personal belongings are the passenger's responsibility.
👨✈️ The captain has full authority on board.